Coachability.us: Our Commitment to You

Effective Date: August 1, 2025

At Coachability, led by founder Raj Anderson, we are dedicated to providing an inclusive, professional, and secure environment for all our learners and clients. The following policies outline our commitment to fairness, accessibility, and the protection of your information.

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1. Terms and Conditions

Welcome to Coachability.us. These Terms and Conditions constitute a legally binding agreement between you and Coachability regarding your use of our website and participation in our programs. By accessing our services, you agree to be bound by these terms.

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1.1 Scope of Services

Coachability provides professional coaching and training services designed to support personal and professional growth. You acknowledge that coaching is a collaborative, thought-provoking process, and it is not a substitute for professional advice from a licensed medical, psychological, financial, or legal professional. Our coaches, including Raj Anderson, are trained to guide and support you, but you are solely responsible for your own decisions, actions, and the results you achieve. We do not guarantee specific outcomes or success.

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1.2 Client Responsibilities

As a client or learner, you agree to:

  • Actively participate in all scheduled sessions and complete any agreed-upon assignments.
  • Communicate honestly and openly with your coach.
  • Take full responsibility for your physical, mental, and emotional well-being during and after the program.
  • Adhere to our policies, including those on confidentiality and respectful conduct.
  • Respect Cultural Diversity: Engage with fellow learners and coaches with respect for all cultural backgrounds, perspectives, and experiences.
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1.3 Age Restrictions and COPPA

Our services are intended for individuals who are at least 18 years of age. By using our website and services, you affirm that you are at least 18 years old. We are in compliance with the Children's Online Privacy Protection Act (COPPA), and our services are not directed to children under 13. If we learn that we have collected personal information from a person under 18, we will take steps to delete that information promptly.

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1.4 Payment, Cancellation, and Refunds

  • Payment: All fees for our coaching and training programs are clearly outlined at the time of enrollment. Payment is due according to the schedule specified in your individual contract.
  • Cancellation and Rescheduling: You may reschedule a coaching session with at least 24 hours' advance notice without penalty. Sessions canceled or rescheduled with less than 24 hours' notice will be forfeited, and you will be charged for the missed session.
  • Refunds: Due to the nature of our digital products and coaching services, all fees paid are non-refundable. Please ensure you have reviewed and understood the program details before committing.

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1.5 Intellectual Property

All content, materials, workbooks, methodologies, trademarks, and branding on the Coachability website and within our programs are the exclusive property of Coachability and its founder, Raj Anderson. You may not reproduce, distribute, or share these materials without explicit written consent. Any violation of this policy is a breach of these Terms and Conditions.

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1.6 Limitation of Liability

You agree that Coachability, its coaches, and its contractors shall not be held liable for any direct, indirect, incidental, or consequential damages, losses, or expenses that may arise from your use of our services or participation in our programs. You acknowledge that your use of our services is at your own risk.

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1.7 Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law provisions. You agree to submit to the exclusive jurisdiction of the state and federal courts located in Delaware to resolve any legal matter arising from these Terms and Conditions.

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2. Privacy Policy

Your privacy is paramount. This policy outlines how Coachability.us collects, uses, protects, and discloses your personal information. We are fully compliant with UK GDPR and other relevant data protection laws.

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2.1 Information We Collect

We collect information you voluntarily provide to us, including:

  • Personal Identifiable Information (PII): Name, email address, phone number, and billing information collected during enrollment or contact.
  • Coaching Data: Information you share with your coach during sessions. This information is considered highly confidential.
  • Website Usage Data: Non-personal information such as your IP address, browser type, and pages visited, which we use for website analytics to improve user experience.

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2.2 How We Use Your Information

We use the information we collect to:

  • Deliver and personalize our coaching and training services.
  • Process payments and manage your account.
  • Communicate with you about your program, including reminders and updates.
  • Improve our website and services.
  • Comply with legal obligations.

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2.3 Your Privacy Rights (CCPA/CPRA and Other Regulations)

We are committed to respecting your privacy rights. Depending on your location, you may have specific rights regarding your personal information, including:

  • The Right to Know: You have the right to request that we disclose the personal information we have collected about you.
  • The Right to Delete: You have the right to request the deletion of your personal information, subject to certain exceptions.
  • The Right to Opt-Out: You have the right to opt out of the sale or sharing of your personal information.

To exercise any of these rights, please contact us using the information provided below. We will not discriminate against you for exercising your privacy rights.

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2.4 How We Protect Your Data

  • Secure Storage: Your personal data is stored on secure, password-protected systems with restricted access.
  • Confidentiality: All staff and contractors sign Non-Disclosure Agreements (NDAs). Your coaching data is held in the strictest confidence and is not shared without your explicit consent, except where required by law.
  • Third-Party Services: We use reputable third-party platforms (e.g., for payments and course management) that also comply with global data protection standards. We only share the minimum information necessary to provide our services.

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3. Commitment to Inclusivity, Health & Safety

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3.1 Equal Treatment and Non-Discrimination

Coachability is committed to providing an inclusive and culturally diverse learning environment where no learner or client faces discrimination based on age, gender, race, religion, disability, or any other protected characteristic. We actively encourage diverse participation, which brings a wealth of perspectives, cultures, and experiences that enrich the learning environment for everyone. We ensure:

  • Accessible Training: Our training materials are designed with high-contrast colors, readable fonts, and compatibility with screen readers. We offer flexible learning formats to accommodate different needs.
  • Reasonable Adjustments: We provide assistive technology, one-on-one coaching, or extended learning time to support learners with special needs.
  • Bias-Free Training: Our trainers receive regular and extensive training on cultural competence and unconscious bias. We foster an inclusive coaching environment where every learner feels valued and supported. In initial alliance-building sessions, we proactively address equity and inclusion questions to ensure a tailored and respectful experience for each participant.

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3.2 Health & Safety

We are committed to maintaining a secure, professional, and well-supported remote learning environment for our entire community.

  • Safe Remote Learning: Our digital platforms and programs are designed to provide a secure and structured experience.
  • Cybersecurity: We use secure platforms and encrypted communication where applicable to protect your data. All trainers and contractors adhere to our data privacy policies.
  • Incident Reporting: We have a clear process for reporting concerns related to technical issues, misconduct, or well-being. Reports can be made to our support team or escalated to senior management, with our CEO conducting personal follow-ups to ensure resolution.

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4. Disclaimer

The information provided on this website and in our coaching programs is for educational and informational purposes only. It is not intended to be and should not be used as a substitute for professional medical, psychological, financial, or legal advice. Coachability and its coaches do not guarantee any specific results. Your success depends on your own efforts, commitment, and circumstances.

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5. Cookie Policy

This website uses cookies to enhance your experience.

  • What are cookies? Cookies are small text files stored on your device that help us analyze website traffic and remember your preferences.
  • How we use cookies: We use cookies to improve our website's functionality, track website performance, and personalize content.
  • Managing cookies: You can control and manage cookies in your browser settings. However, disabling cookies may affect certain functionalities of our website.

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6. 10DLC Compliance

To ensure reliable and compliant communication, Coachability adheres to the A2P 10-Digit Long Code (10DLC) regulations for all SMS messaging with our clients and learners in the United States.

  • Purpose: We use SMS messaging for important updates, session reminders, and program information.
  • Opt-In: We will only send you SMS messages if you have given us explicit consent.
  • Opt-Out: You can opt out at any time by replying with the keyword "STOP" to any message. Reply with "HELP" for assistance.
  • Data Protection: Your phone number and messaging data are protected under our Privacy Policy and will not be shared or sold without your consent.

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7. DMCA Policy

Coachability respects the intellectual property rights of others. If you believe that your copyrighted work has been copied in a way that constitutes copyright infringement and is accessible on this site, you may notify our copyright agent as set forth in the Digital Millennium Copyright Act of 1998 (DMCA).

To file a notice of infringement, you must provide a written communication that includes:

  1. A physical or electronic signature of the copyright owner or a person authorized to act on their behalf.
  2. Identification of the copyrighted work claimed to have been infringed.
  3. Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed.
  4. Sufficient information to permit Coachability to locate the material.
  5. Your contact information, including your address, telephone number, and an email address.
  6. A statement that you have a good faith belief that the use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law.
  7. A statement that the information in the notification is accurate, and under penalty of perjury, that you are authorized to act on behalf of the owner of the copyright that is allegedly infringed.

Please send your DMCA notice to the contact information listed below.

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8. Contact Information

If you have any questions or concerns regarding these policies, please do not hesitate to contact us.

Email: support@coachability.us Phone: +1 786-250-2994

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